BKNStore - FAQs

Payment Methods

We accept all major credit and debit cards. Transactions are encrypted and securely processed by HSBC (Verified by Visa and MasterCard® SecureCode™) or via PayPal, depending on your preferred choice.

We are unable to accept cash, cheque or postal order payments.

Delivery 

UK and EIRE
Timing
All orders will be despatched within 48 hours of your order being placed. 

Method
All orders will be despatched via Standard First Class Mail.

Cost
FREE delivery on all orders

US and Canada
Timing
All orders will be despatched within 48 hours of your order being placed. 

Method
All orders will be dispatched via First Class U.S. Postal Mail.

Cost
FREE delivery on all orders

Our Returns Policy

We endeavor to make sure the product you ordered arrives in perfect condition. If however you are unhappy with your purchase, you can return it to us in its original condition (unopened, with all seals and shrink-wrap intact) within 10 working days of the date you received the item and we will issue a full refund.

Please note: we can only accept returned items opened if the disc proves to be faulty.

We cannot exchange items unless they are damaged, defective or you have received the incorrect title.

All original packaging must be included with returns of faulty items for them to be accepted.

How do I log in as a new customer?

First time customers should register with us if they wish to make a purchase. Current users accessing the site from a machine different from the one they registered on just need to log in.

New customers should register by clicking on Register on the top bar. Customers who have already registered with us should enter their Username and Password, also on the top bar.

If you forget your password you just need to go to the My Account tab and click on the hyperlink “Click here to be sent a reminder”.

How do I navigate around your site?

1. bknstore.com Logo - will always take you to our home page.
2. Home / Browse DVD / Downloads / My Account / Contact Us/ FAQ - by clicking on the relevant tab you will see different information, for example. By clicking on "home" you will see an overview of the site.
3. Browse DVD to see the BKN DVD range.
4. Downloads to get great free stuff.
5. My Account – you can make all your DVD purchases.
6. Contact Us – as stated, our contact details.
7. FAQ’s - as detailed to provide navigational support

Cookies

What Are Cookies?

A cookie is a little ID card that is placed on your computer by a web server. It consists of a line in a file (or a directory) that looks a little something like this: .bknstore.com TRUE / FALSE 966535078 bsid Gs63JbtpwvyPM This just means that the cookie was set by bknstore.com and can only be read by bknstore.com. The bit of gobbledegook after the the 'bsid' is the ID.

Once you have a cookie, then every time you come to bknstore.com we know that it's you. Actually we don't know that it's 'you', we only recognize your browser. So if you use a different machine, or even a different browser on the same machine, then we will think you are a new visitor. If someone else uses your machine, and the same browser as you, then when they come to bknstore.com we will think they are you. That's why, if you share a machine, you should always logout at the end of a session. Most websites routinely log visitors. Web servers have access to small amounts of information, such as which browser you use, and the site that you came from to get here.

Any more information has to be submitted by you. Anything you don't tell us, we don't know. Anything you don't want to tell us, we won't know. Any information you do submit, is stored in our database against your cookie. This means that we can tailor the site to your preferences (don't like those little video coverscans? ok - they're gone) and you don't have to re-enter your details every time you come to the site (eg. we know your address from the last time). This information is not stored on your machine, it is stored here, at bknstore.com so no-one else has access to it. The only information that we have is what you tell us. We don't even know your email address unless you tell us what it is.

Where Are My Cookies?

Your cookies are stored on your own machine. If you are using Netscape then they are usually in a file called 'cookies' which normally resides at: c:\netscape\users\default Default may not be your name though. It may be Gary or Claire or Frankenstein instead. Default, as the name suggests is merely the default. If you look in this file you may find cookies from all sorts of weird and wonderful sites that you've visited. Unix users will probably find this file in the .Netscape directory. Internet Explorer users usually have their cookies stored in a directory rather than a file. The default location is: c:\windows\cookies

You can locate all the cookies files/directories you have by doing a file find on your machine. You may have several if you have several users and browsers.

How Do I Enable Cookies?

In Netscape:

1. Select 'Edit' from the top of your browser and then from the resultant list: choose 'Preferences'.
2. A wee box should pop up. Over at the left hand side of this box is a list of categories. One of these is called 'advanced'. Click on this so that it becomes highlighted.
3. The right hand side of the box should change and at the bottom of the page is a section on cookies. You should check the 'Accept all cookies' option. You can also choose to be asked about each cookie in turn, but I found this to be a real pain as you get asked so many times!

Opera:

1. Go to "Tools" then "Preferences" and a new window will open.
2. On the left there will be a list of options. Select "Privacy"
3. Tick the box that says "Enable Cookies"
4. "Accept all cookies" should be selected in the "Normal cookies" drop-down list.
5. Click "Apply" then "OK"

Firefox:

1. If you go to "Tools" and then "Options" a new window opens.
2. On the left side click on the "Privacy" option and on the right, click on "Cookies" were you will be given some more options.
3. Tick the box that says "Allow sites to set cookies" then click "OK".

In Internet Explorer 6:

1. Click on "Tools".
2. Click on "Internet Options" and a new window will open 3. Click on the "Privacy" tab near the top of the window.
3. Drag the slider so that it is on one of the levels below Medium High (Medium, Low or Accept All Cookies) 5. Save changes by clicking "OK"

In Internet Explorer 5:

1. Select 'Tools'from the top of your browser and then 'Internet Options'.
2. A pop up box will appear. At the top of this box are several tabs. Choose the 'Advanced'(sometimes its actually in 'Security') tab.
3. The page you have now is all about various security options. It is probably set at security level 'Medium'. Rather than change this I suggest that you only change the cookie part of it. Click on the 'Customize Level' button.
4. There is now a big list of options, 'Activex', 'Cookies' and all sorts of stuff. Find the 'Cookies' section. you have three choices. 'Disable', 'Enable' or 'Prompt' (which will ask you each time whether you want to accept a cookie or not).
5. Click on 'OK' and it will be done. If you feel uncomfortable with cookies switched on, you could disable them again as soon as you have logged in.

In Internet Explorer 3 or 4:

• Select 'View' and then 'Internet Options'.
• A window will pop up with several tabs. Select the 'Advanced' tab.
• On this page is a big list of options. Somewhere in the list is an option to 'Accept All Cookies'.

Classifications

Classification certificates are given to all DVD titles which are required by law to be classified pursuant to the Video Recordings Act 1984 (as amended by the Video Recordings Act 1993 and the Criminal Justice & Public Order Act 1994) and the Video Recordings (Labelling) Regulations 1985 (as amended by The Video Recordings (Labelling) (Amendment) Regulations 1995).

	UNIVERSAL Particularly suitable for young children
	UNIVERSAL
	PARENTAL GUIDANCE General viewing, but some scenes may be unsuitable for young children
	12 Suitable only for persons of 12 years and over
	15 Suitable only for persons of 15 years and over
	18 Suitable only for persons of 18 years and over
	E Exempt

DVD Regions

All Digital Versatile Discs on sale at bknstore.com are Region specific.
There are six world Regions for DVD.
Discs manufactured in one region will usually only play on players that were manufactured in the same region, so discs bought in the USA will not play on U.K. players and vice versa.
However, the regional coding system is entirely optional and discs without Regional Codes will play on any player in any country.
Please check the map below to make sure our DVDs will be able to play on your DVD machine. Please check your DVD manual, or with the manufacturer, if in doubt.

Region 01
Canada, U.S., U.S. Territories.
Region 02
Albania, Andorra, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, European Union, Faroe Islands, Finland, France, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Iran (Islamic Republic of) Iraq, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia (the Former Yugoslav Republic), Malta, Moldova, Principality of Monaco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Slovakia, Slovenia,South Africa, Spain, Sweden, Switzerland, Syrian Arab Republic, Turkey, Ukraine, United Arab Emirates, United Kingdom, United Kingdom (Channel Islands) Vatican City State, Yemen, Yugoslavia
Region 03
Southeast Asia, East Asia (including Hong Kong)
Region 04
Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, Caribbean
Region 05
Former Soviet Union, Indian Subcontinent, Africa (also North Korea, Mongolia)
Region 06
China
Region 07
Reserved
Region 08
Special international venues (airplanes, cruise ships, etc.)